Overview
Johnson Controls, a building controls company focused on manufacturing fire, HVAC, and safety equipment, had built itself into an international powerhouse. That far-reaching footprint ultimately revealed new sets of challenges, including:
- A lack of a global Product Information Management (PIM) tool and plan
- Difficulty in supporting their complex structure across 20+ business units and 4 global regions
- Disorganized data, which is often backbreaking when integrating a PIM tool
- Inefficiencies in syndication and internal operations related to their many SKUs
Solutions
- For this large enterprise, planned a phased global rollout approach to design
- Business units gave input during the data definition stage, leading to major improvements in operational efficiencies
- A hybrid data model gave flexibility to each business unit with flexibility for both taxonomy and hierarchy
- Inbound, data from 15 ERPs are ingested into inriver through Mulesoft & data lake architecture
- Outbound, an API and Mulesoft architecture pushes to Salesforce CRM and Salesforce B2B Commerce, Global Brand.coms on Sitecore CMS, and more
- A global architecture framework allows for easy rollout to additional business units
Platforms
- InRiver PIM
Impact
- Improved product data has optimized the customer experience, bolstered revenue, and facilitated latter-stage project funding
- 5 unique business units are now on a shared enterprise PIM, with a path to grow to 20+, a victory for consistency and enterprise governance
- 1.7M SKUs managed through global PIM instance
- Global Sitecore CMS instances and Salesforce B2B Commerce all fed Product Information from inriver PIM
- Johnson Control’s global framework allows for the easy rollout of additional business units
5 > 20+
Business Units on shared enterprise PIM
1.7M+
SKUs and resources available for syndication
