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Digital Strategy & Roadmap
Do you know your customers, what they’re looking for, and have a clear vision for what customer experience you want to provide? Do you have organizational alignment and an ROI model to support the vision?
The foundation for digital success starts with this vision, and a well-crafted plan to achieve it. Digital transformations are significant investments in resources, funding and focus. We help businesses get this right with customized strategy engagements tailored to your business needs
Our Approach Includes
Digital Strategy & Vision
Business assessment & business case creation
Customer Research, Persona and Journey Development
Digital distribution channel strategies
Financial & Executive Alignment
Roadmap Development & Prioritization
Enterprise Commercial Architecture
Digital Program Development
FEATURED STRATEGY PROJECTS
"We started laying out the roadmap of the 3-5 year plan and the tools required.. and how that will integrate with larger digital strategy of the business on the back end side as well. The next step is to develop confidence in 2 areas -- what are you going to do to grow revenue or improve operational efficiency. Shift7 has been great at diving into targets with us, so we can build that confidence with our greater team."
insights
So, you want your customers to do business online. Now what?
Looking to improve customer experience in 2021? You’re not alone. Many companies rank an improved customer experience at or near…