all work


Modernizing the Contractor Post-Sale Experience


Soprema is a France-based global manufacturer of products in the roofing, building envelope, and civil engineering sectors. Contractors using Soprema products in their projects must complete a registration process providing details needed for issuance of warranty. This process and customer experience had many challenges including:

  • A dated and inflexible web form experience for customers, disconnected from the customer’s account details
  • A platform with limited ability for the Soprema team to fix bugs or make enhancements
  • Projects routing through internal employee processes without visibility to overall status


  • Discovery, design, and roadmap phase defined the future project registration experience for customers
  • Defined the ways that Salesforce Experience Cloud (Communities) and Sales Cloud would be architected together to enable this experience
  • Multi-phase build effort to move the entire experience to Salesforce-enabled technologies, then enhance
  • Lightning web components used throughout solution, making it easily extendable and manageable by the Soprema team post-launch
  • Future enhancements of an authenticated contractor experience that surfaces personalized account-details from Salesforce CRM out through Experience Cloud


  • Salesforce CRM
  • Salesforce Experience Cloud



  • Efficiencies gained in reducing legacy technical debt and standardizing on salesforce platform
  • Will be able to fully automate project registration in an authenticated web experience
  • Solution extendable to all other business units


the new standard for customer experiences


"Shift7 really takes the time to get to know your business and fully understand all aspects of the use case to really offer a full-service solution. I highly recommend using them to better your solution!"

Josh Harsh
Sales Process & Platform Manager at Soprema