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Soprema

Modernizing the Contractor Post-Sale Experience

Overview

Soprema is a France-based global manufacturer of products in the roofing, building envelope, and civil engineering sectors. Contractors using Soprema products in their projects must complete a registration process providing details needed for issuance of warranty. This process and customer experience had many challenges including:

  • A dated and inflexible web form experience for customers, disconnected from the customer’s account details
  • A platform with limited ability for the Soprema team to fix bugs or make enhancements
  • Projects routing through internal employee processes without visibility to overall status

Services

  • Discovery, Design, and Roadmap Phase
  • Project Request customer experience architected using Salesforce platform
  • Build with Salesforce CRM and Salesforce Experience Cloud (Communities)

Solutions

  • Discovery, design, and roadmap phase defined the future project registration experience for customers
  • Defined the ways that Salesforce Experience Cloud (Communities) and Sales Cloud would be architected together to enable this experience
  • Multi-phase build effort to move the entire experience to Salesforce-enabled technologies, then enhance
  • Lightning web components used throughout solution, making it easily extendable and manageable by the Soprema team post-launch
  • Future enhancements of an authenticated contractor experience that surfaces personalized account-details from Salesforce CRM out through Experience Cloud

Platforms

  • Salesforce CRM
  • Salesforce Experience Cloud

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Impact

  • Efficiencies gained in reducing legacy technical debt and standardizing on salesforce platform
  • Will be able to fully automate project registration in an authenticated web experience
  • Solution extendable to all other business units

Salesforce

the new standard for customer experiences

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"Shift7 really takes the time to get to know your business and fully understand all aspects of the use case to really offer a full-service solution. I highly recommend using them to better your solution!"

Josh Harsh
Sales Process & Platform Manager at Soprema