Do your customers experience your brand inconsistently throughout their journey – whether viewing product specs, ordering parts, accessing warranty info? Do they have to interact with your different functional teams through siloed experiences with sales, marketing, and service?
It doesn’t have to be this way. We help clients consider their customer experiences holistically, and design a consistent online experience that meets customer-specific needs. Delivering great digital customer experiences is always underpinned by a well designed and integrated technology architecture – often many phases and projects in the making. We work with you to select and implement the tools needed to create a modern customer experience, even on a legacy back office.
Content Platforms : WCM/CMS/DXP Content, Commerce & Search Commerce Platforms Product Information Management (PIM) Configure Price Quote (CPQ) Punchout
Looking to improve customer experience in 2021? You’re not alone. Many companies rank an improved customer experience at or near…